Welcome to the American Eagle Fashion FAQ! We’re here to help you navigate your shopping experience with ease. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you need? Our customer-centric team is always ready to assist.

đŸ“Ļ Shipping & Delivery

Where do you ship, and how long will my order take to arrive?
We proudly offer global shipping to most countries (with limited exclusions in some remote areas of Asia and other locations). Once your order is placed:
Processing: 1-2 business days.
Fast & Tracked Standard Shipping (DHL/FedEx): $12.95 USD. Delivery in 10-15 business days after dispatch. Perfect for when you need your new Athletic Fit Jeans or a standout top sooner.
Free & Easy Shipping (EMS): FREE on orders over $50 USD. Delivery in 15-25 business days after dispatch. Ideal for stocking up on essentials like Accessories & Socks or building a complete look.
You’ll receive a tracking number via email once your package is on its way.
Are there any extra costs for international orders?
For orders shipped outside the United States, any applicable customs fees, taxes, or import duties are the responsibility of the customer and are determined by your local authorities. We cannot predict or control these charges.
What if my shipping address is incorrect?
Please double-check your shipping address at checkout. We cannot be held responsible for packages sent to an incorrect address provided by the customer. If you realize you’ve made an error, contact us immediately at [email protected].

👖 Products & Sizing

What are the key fits and styles of your denim?
Our denim is designed for confidence and comfort. Key lines include:
  • AE77 Premium Denim: Our iconic, high-quality line for a premium feel.
  • Athletic Fit Jeans: Designed for an active lifestyle with more room in the thigh and seat.
  • Baggy & Wide-Leg Jeans: Trend-forward, relaxed silhouettes like Baggy Straight and Baggy Wide-Leg.
  • Barrel Jeans & Ankle Jeans: Fashion-forward cuts for a modern look.
Explore our full range in the menu to find your perfect fit.
Do you offer products beyond denim?
Absolutely! While denim is our heritage, we offer a complete wardrobe including AE77 Premium Dresses & Jumpsuits, versatile tops, Bomber Jackets, and essential Accessories, Socks, Belts & Bags. We also have a Beauty & Self Care selection to complete your style.

đŸ’ŗ Payments & Pricing

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout.
Is the price on the website the final price I pay?
The price displayed on the product page is the item price. For international orders, remember that local customs and import duties are not included and will be your responsibility. Shipping costs are added at checkout (unless your order qualifies for free shipping).

↩ī¸ Returns & Exchanges

What is your return policy?
We want you to love every piece. If you’re not completely satisfied, you can return unworn, unwashed items with tags attached within 15 days of receiving your order. Please contact our customer service team at [email protected] to initiate a return and receive instructions. Return shipping costs may apply, and refunds will be issued to the original payment method.

🔐 Account & Orders

How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey in real-time with our carrier partners (DHL, FedEx, or EMS).
Can I change or cancel my order after placing it?
We start processing orders quickly to get them to you fast. If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet entered the packing stage.

Still have questions? We’re here to help! Reach out to our friendly, customer-centric team for any delivery or shopping questions.

📧 Email: [email protected]
đŸĸ Based in: 15509 East 7th Circle, Aurora, US 80011

American Eagle Fashion – Delivering confidence, one outfit at a time.