At American Eagle Fashion, we’re dedicated to delivering confidence—both in our premium style and our seamless service. From our signature AE77 Premium Denim to our trending Baggy & Wide-Leg Jeans, we craft pieces for those who value quality, comfort, and authentic self-expression. Our shipping and returns policies are designed with your convenience in mind, ensuring a smooth experience from checkout to delivery and beyond.
Shipping Information
We ship globally to fashion-forward individuals who appreciate premium basics and statement denim. Please see below for our processing times and shipping methods.
Order Processing & Delivery Timelines
Order Processing: All orders are processed within 1-2 business days after payment confirmation.
Delivery Timeframes: Delivery times begin once your order has shipped from our warehouse.
Available Shipping Methods
1. Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95 (flat rate)
Delivery Time: 10-15 business days after shipment.
Ideal for when you want your new premium denim or latest fashion find delivered reliably and quickly.
2. Free Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Time: 15-25 business days after shipment.
A great option for budget-conscious shoppers who don’t mind a slightly longer wait for their curated essentials.
Note: We ship worldwide, excluding some remote regions and parts of Asia. Please ensure your shipping address is correct at checkout.
Returns & Exchanges Policy
We stand behind the quality of every piece. If your purchase isn’t perfect, our straightforward process makes it easy to get the right fit or a prompt refund.
Policy Overview
- Return Window: 15 days from the date you receive your shipment.
- Condition: Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
- Proof of Purchase: Your order number or confirmation email is required.
- Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless we made an error.
Step-by-Step Return/Exchange Process
- Initiate Your Request (Within 15 Days)
Contact our customer-centric team to start the process. Email us at [email protected] using the provided template below. Include your order number and item details. - Receive Instructions & Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without this authorization. - Package and Ship Your Return
Securely package the item(s) in their original packaging with all tags. Clearly mark the RMA number on the outside. Ship to the address we provide using a trackable service. We are not responsible for untracked packages lost in transit. -
Processing & Refund/Exchange
Once received and inspected (within 5-7 business days), we will process your request.- For Refunds: We will initiate the refund to your original payment method.
- For Exchanges: We will ship the replacement. If out of stock, we will issue a refund or contact you for an alternative.
Refund Timeline & Method
For refunds to Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal:
- Once processed, refunds typically appear in your account within 5-10 business days, depending on your financial institution.
- The refund is for the cost of the returned item(s) only. Original and return shipping charges are non-refundable unless the return is due to our error.
Items That Cannot Be Returned or Exchanged (Final Sale)
To ensure hygiene and product integrity for all our customers, the following items from our collections are final sale and cannot be returned or exchanged:
- Beauty & Self Care: All products in this category for health and safety reasons.
- Accessories & Socks: Due to their intimate nature, all socks and certain close-fitting accessories.
- Any item that is worn, washed, damaged, altered, or missing its original tags and packaging.
This policy aligns with our commitment to quality and customer safety across all our collections.
International Returns
We accept international returns following the same process. Please note:
- You are responsible for return shipping costs and any applicable customs/duties for the return shipment.
- Refunds are issued in the original currency of purchase, minus any non-refundable charges.
Return/Exchange Request Email Template
To expedite your request, please use the template below when emailing us at [email protected].
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear American Eagle Fashion Team,
I would like to request a return/exchange for an item from my recent order.
Order Number: [Please insert your order number]
Name: [Your Full Name]
Email Address: [The email used on the order]
Item(s) for Return/Exchange:
– Product Name: [e.g., AE77 Premium Denim – Barrel Jeans, Size 30]
– Reason: [e.g., Size exchange, Color change, Item defective, etc.]
– Desired Action: [Refund / Exchange for (specific product & size)]
I confirm that the item(s) are unworn, unwashed, and in original packaging with all tags attached.
Please provide the Return Authorization (RMA) number and shipping instructions.
Thank you,
[Your Name]
[Your Phone Number – Optional]
Need Help?
Our team is here to ensure your experience is as seamless as our Premium Denim. Contact us for any questions.
Email: [email protected]
Address: 15509 East 7th Circle, Aurora, US 80011
Website: useaglesale.com
We aim to respond to all inquiries within 1-2 business days.
Thank you for choosing American Eagle Fashion. Delivering confidence, in style and service.